TERMS & CONDITIONS

1. Service Overview

Carrio provides professional vehicle pick-up and drop-off services utilizing our network of vetted and trained drivers. Our service exclusively involves driving the customer’s vehicle from a designated pick-up location to a designated drop-off location. We do not use tow trucks or trailers for vehicle transport.

• Important Note: Carrio DOES NOT transport passengers under any circumstances. Our service is strictly for vehicle movement, not personal transportation.

2. Eligibility

To use Carrio's services, you ("Customer") must meet and adhere to the following conditions:

• You must be the registered owner or a fully authorized representative of the vehicle.

• The vehicle must be legally registered, properly insured, and in safe, operable condition. This includes, but is not limited to, having functional brakes, steering, lights, and tires.

• The vehicle must have sufficient fuel or battery charge to complete the service.

• You must provide accurate pick-up and drop-off locations and confirm all appointment times.

• You are responsible for removing all personal belongings of value from the vehicle prior to service. Carrio is not liable for lost, stolen, or damaged personal items left in the vehicle.

By booking a service, the Customer affirms and warrants to Carrio that all eligibility conditions listed above are true and accurate. The Customer authorizes Carrio drivers to operate the vehicle based on this representation. Carrio does not independently verify these conditions and shall not be held liable if they are later found to be untrue, or if any misrepresentation by the Customer leads to any claim, damage, or loss.

3. Service Types

Carrio offers the following primary service options:

• One-Way Service: Our driver picks up your vehicle from the designated origin and delivers it to a single, designated drop-off location.

• Round Trip Service: Our driver picks up your vehicle, delivers it to a designated location (e.g., service center), and then returns the vehicle to your preferred return location after the initial service is completed.

4. Driver Screening & Safety

All Carrio drivers undergo a rigorous screening process, including:

• Clean Driving Records: Verification of no moving violations.

• Comprehensive Background Checks: To ensure trustworthiness and reliability.

• Professional Training: Ensuring proficiency in vehicle operation and customer service.

For enhanced safety and accountability, drivers are monitored during each trip via in-vehicle video recording devices.

5. Vehicle Condition & Liability

Carrio exercises reasonable care in the operation of your vehicle. However, our liability is limited as follows:

• Pre-Existing Conditions: Carrio is not responsible for any mechanical issues, cosmetic damage, or loss related to pre-existing conditions of the vehicle not explicitly communicated and documented in writing prior to service commencement. By scheduling a pick-up, the vehicle is presumed to be in good mechanical and cosmetic condition unless otherwise noted.

• Customer Responsibility: Customers are solely responsible for ensuring the vehicle is ready for operation as per Section 2 (Eligibility & Customer Responsibilities).

• Third-Party Damage: Carrio is not responsible for any mechanical issues, cosmetic damage, or defects caused by third-party service providers or the place of service (e.g., auto shops, dealerships).

• Visual Inspection Limitations: Our drivers will make every reasonable effort to visually inspect the vehicle at pick-up and drop-off. However, these inspections may be limited by factors such as lighting, space constraints, environmental conditions, and the cleanliness of the vehicle. Any damage not clearly visible or documented at the time of pick-up is presumed to be pre-existing. Carrio is also not liable for any pre-existing conditions that the Customer fails to disclose in writing prior to service commencement.

• Insurance Coverage: Carrio maintains commercial liability insurance coverage for its drivers while operating your vehicle. This coverage is supplementary and does not replace or diminish the vehicle owner’s primary auto insurance policy, which remains active and primary at all times.

6. Cancellations & Rescheduling

• Appointments must be canceled or rescheduled at least 6 hours in advance of the scheduled pick-up time to avoid fees.

• Last-minute cancellations (less than 6 hours notice) will incur an applicable cancellation fee.

• No-Show Policy: If a Carrio driver arrives at the designated pick-up location and the vehicle is not made available within a 15-minute grace period after the estimated arrival time, the appointment will be canceled, and a no-show fee will be charged.

7. Delays & Limitations

While Carrio strives for punctuality, we are not liable for delays beyond our reasonable control, including but not limited to:

• Traffic congestion

• Adverse weather conditions

• Unforeseen mechanical issues with the vehicle during transit

• Delays caused by third-party facilities (e.g., dealerships, auto shops, or their staff availability)

Service is currently available only within designated service areas, which may be updated or changed by Carrio at any time without prior notice.

Mechanical Issues During Service: Carrio will not be responsible for any mechanical damage or issues that may occur during the drive that are caused by pre-existing conditions of the vehicle. If the vehicle becomes unoperable during the service, the Customer will be immediately notified. In such an event, the Customer will be solely responsible for arranging and covering the costs of towing or moving the vehicle from its stopped location. The service charge will still apply. Carrio will review driving footage to ensure that Carrio driver was not driving the car in a manner that would cause or encourage any mechanical failure that would cause the vehicle to become inoperable.

8. Privacy & Monitoring

Carrio drives are recorded for safety, quality assurance, driver training, and dispute resolution purposes. Carrio respects your privacy and will not share personal information collected beyond operational necessities and legal requirements.

9. Right to Refuse Service

Carrio reserves the absolute right to refuse or cancel service at its sole discretion, without liability, including but not limited to situations involving:

• Vehicles deemed unsafe or non-operable.

• Vehicles with biohazards, excessive dirt or debris that may impede safe operation or inspection, strong odors, or any condition that poses a health or safety risk to the driver.

• Inappropriate, abusive, or unsafe customer behavior.

• Violations of these Terms or any other Carrio policies.

10. Updates to Terms

These Terms & Conditions may be updated, amended, or revised by Carrio from time to time. The most current version will always be posted on our website. Your continued use of Carrio's services after any such changes constitutes your acceptance of the revised Terms.

11. Liability Waiver & Acknowledgment

By booking a service with Carrio, you acknowledge and agree to the following:

• You voluntarily authorize a Carrio driver to operate your vehicle for pick-up and/or drop-off as selected during booking.

• You confirm that your vehicle is properly insured, registered, and in safe working condition.

• You release Carrio and its drivers from any liability for mechanical failures, pre-existing damage, or issues unrelated to the act of driving.

• You acknowledge that drives are recorded for safety and quality assurance purposes.

• You understand that Carrio is not responsible for service delays caused by traffic, weather, or third-party facilities (e.g., dealership availability).

• By submitting your booking, you confirm that you have read, understood, and agree to these Terms & Conditions, including the Liability Waiver.